Order FAQs / Policies
Will I receive an email confirmation when I place an order online?
If we have your email address on file with your sign on information, you will receive email order confirmations automatically. To change these settings, visit the Personal Info page under the My Account menu. Web support is available at 1-800-998-4661 ext HELP (4357) from 8:30am to 5:00pm EST.
How quickly will orders placed on the website be shipped to me?
Orders placed before 6:00pm EST will ship the same day. Orders placed following that will be shipped the next business day. All web orders are subject to the same delivery method, freight charges, and minimum order amounts as phone orders. We offer delivery via ground, 2nd day, or next day air service. Please contact your sales representative if you have questions or concerns related to these policies. Note that all refrigerated items are shipped next day air, and all hazardous items are shipped ground.
If I sign up for an online account, will I still have contact with a sales representative?
Yes! The website is designed to provide a fast and convenient way to place orders and view our catalog 24 hours a day, 7 days a week. Your sales representative is available to provide you with valuable and important information during normal business hours.
What if I forgot my password?
If your sign on was registered with a valid email address, you can use the Forgot Password link on the login page. When you enter your username and submit the form, a temporary password will be sent to your email address. If you do not have an email address on file, you may contact support at 1-800-998-4661 ext HELP (4357) from 8:30am to 5:00pm EST for assistance.
There are several associates at our clinic that can access the website. Is there a way I can hide sensitive information such as credit details?
Yes! Contact support at 1-800-998-4661 ext HELP (4357) from 8:30am to 5:00pm EST to have your sign on access levels changed. There are a variety of options to suit your needs.
How can I reach support for website related questions or concerns?
Toll-free web support is available by phone at 1-800-998-4661 ext HELP (4357) from 8:30am to 5:00pm EST and via email at firstname.lastname@example.org.For questions related to your account, orders, pricing, or general product information, please contact your sales representative at 1-800-998-4661 or email us at email@example.com.
Delivery Terms & Freight Policy
Orders are shipped via ground carriers from Memphis, Tennessee unless you request air shipping. Free delivery on all orders over $100 in the 48 contiguous states. For AK and HI shipments the minimum is $350. All heavy and hazardous products are shipped via ground carriers due to federal regulations. First Veterinary Supply reserves the right to determine method of shipping and specific carriers.
How long will ground delivery take to reach me?
All orders are shipped via FedEx and originate from our Memphis, TN warehouse in zip code 38141. Use the FedEx Rates and Transit Times calculator to determine the shipping times.
The following icons display throughout the site to give you more information about our products:
- Controlled Substance
- ORM-D (Other Regulated Materials – Domestic)
- Heavy Item (May Incur Additional Shipping Charges)
- Previously Ordered
- Refrigerated Item
- Prescription Item
- Short Date Item
- Promotional Item